Refund Policy

Thank you for choosing Nebula Dolls for your purchases. We strive to provide excellent products and services to our customers. Please read this Refund Policy carefully to understand how refunds are handled.

Eligibility for Returns

Most items purchased from Nebula Dolls are eligible for returns. However, there are certain categories or situations where returns are not allowed. These include:

1. Virtual Products: Due to the nature of virtual products, such as digital downloads or online services, they are not eligible for returns or refunds.
2. Customized Products: Customized dolls, personalized items, or products that are specially made according to your specifications are not eligible for returns or refunds. This includes dolls with specific themes or unique designs that have been customized by hand.

Returns Process

If you have purchased an item that is eligible for returns (excluding virtual and customized products) and you wish to return it for any reason, please follow these steps:

1. Contact Us: Reach out to us within 15 days of receiving your order to initiate the return process. You can contact us via email.
2. Return Authorization: We will provide you with instructions on how to return the item and obtain a return authorization (RA) number.
3. Packaging: Pack the item securely in its original packaging, if possible, and include any accessories or documentation that came with it.
4. Shipping: Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
5. Inspection: Once we receive the returned item, our team will inspect it to ensure that it meets our return eligibility criteria.
6. Refund: If the returned item meets our criteria, we will process your refund within [number of days] days of receiving the return. The refund will be issued to the original payment method used for the purchase.

Who pays for return shipping?

1. Return shipping is free on the 1st return for every order within 15 days of delivery.
2. This return shipping fee is $7.99 or the current equivalent amount in the currency used in the transaction. If there are additional charges for an oversized return package, the reimbursement will still be for the amount shown on your account page.
3. If there is a free return label for this order and you haven’t used it, at the same time, you raise another return request for the same order, then you need to pay for this new application’s shipping fee.

Non-Refundable Items

Please note that virtual products and customized products are not eligible for returns or refunds, as mentioned above.

Contact Us

If you have any questions or concerns about our Refund Policy or the return process, please contact us for assistance. We are here to help!

Changes to Refund Policy

Nebula Dolls reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.